FAQ

NILLKIN Shop is your premier destination for premium smartphone accessories. We specialize in high-quality accessories for Apple, Samsung Galaxy, and Google devices, including cases, screen protectors, chargers, cables, batteries, and more.

Our products are designed for tech-savvy consumers who value quality, style, and protection for their premium mobile devices. Whether you own an iPhone, iPad, MacBook, Apple Watch, or any Samsung Galaxy device, we have accessories to enhance your mobile experience.

Yes! We offer precisely designed accessories for various device series including Apple iPhone, iPad, MacBook Pro, Apple Watch, AirTag, as well as Samsung Galaxy S Series, Note Series, A Series, Z Series, Tab Series, Buds, Watch Series, and more.

All our accessories are specifically designed for compatibility with the devices listed in our product descriptions. We ensure precise fit and functionality for each supported model.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We can only process changes if your order hasn’t entered the shipping phase.

We offer two shipping options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after dispatch

Yes, we offer global delivery service to most countries worldwide. However, we cannot ship to some remote areas in Asia and other select regions. If your location isn’t serviceable, we’ll notify you promptly and issue a full refund.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey directly on the carrier’s website (DHL, FedEx, or EMS).

International customers are responsible for any customs fees, import duties, or taxes that may be applicable in their country. These charges are not included in our product or shipping costs.

We offer a 15-day return policy from the date of delivery. If you’re not satisfied with your purchase, you can return it within this period. Please see our Returns & Refunds page for complete details.

To initiate a return, please contact our customer service team at [email protected] with your order details. We’ll guide you through the return process.

Returned items must be in their original condition, with all packaging and accessories included. For specific return conditions, please refer to our Returns & Refunds policy.

You can reach our responsive customer service team via email at [email protected]. We’re based in Milwaukee, US, and strive to respond to all inquiries promptly.

NILLKIN Shop operates from: 861 Larry Street, Milwaukee, US 53210