At NILLKIN Shop, we stand behind the quality of our premium smartphone accessories. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return & Exchange Timeframe
You have 15 days from the delivery date to request a return or exchange for most items.
Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition you received it
- In the original packaging with all tags and accessories
- Accompanied by the original receipt or proof of purchase
- Free of any damage, wear, or alterations
Non-Returnable Items
The following items cannot be returned or exchanged for hygiene and safety reasons:
- Batteries (due to potential damage during shipping and safety regulations)
- Opened or used earphone tips for Galaxy Buds
- Software or digital products (if applicable)
- Items marked as “final sale” or “clearance”
Return & Exchange Process
Contact our customer service team at [email protected] within 15 days of delivery. Use the template below to ensure we have all necessary information.
We will respond within 1-2 business days with a Return Authorization Number and shipping instructions. Do not ship items without this authorization.
Securely package the item(s) in the original packaging with all accessories. Include your Return Authorization Number clearly on the package.
Once we receive and inspect your return, we will process your refund or ship your exchange item. You will receive email confirmation at each stage.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
Refund Information
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Refund Timing: Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return.
Refund Method: Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB)
- PayPal accounts
Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
Exchange Information
If you request an exchange for a different product:
- We will ship the new item once we receive your return
- You will be responsible for any price difference plus shipping costs
- If the exchange item costs less, we will refund the difference
Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at [email protected]. We will arrange for a replacement and provide a prepaid shipping label for returning the defective item.
Return/Exchange Request Template
Use this template when contacting us about a return or exchange:
Dear NILLKIN Shop Customer Service,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are unused, in original packaging, and include all accessories.
My Shipping Address:
[Your Full Name]
[Street Address]
[City, State/Province, Postal Code]
[Country]
Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number – Optional]
Contact Information
For return-related questions or to submit your return request:
Email: [email protected]
Address: NILLKIN Shop, 861 Larry Street, Milwaukee, US 53210
Our customer service team typically responds within 1-2 business days. During peak seasons, response times may be slightly longer.
Thank you for choosing NILLKIN Shop for your premium smartphone accessory needs. We appreciate your business and are committed to ensuring your satisfaction with our products and services.